Dumond's Privacy Policy

How we use your information

This privacy notice tells you what to expect when Dumond collects personal information. It applies to information we collect about:

• Visitors to our websites;
• People who contact us via social media;
• People who call our phone numbers;
• People who email us;
• People who use our services, e.g. customers who engage us to pack, transport, store, unpack and install their belongings or who subscribe to our newsletter or request a publication from us;
• Job applicants and our current and former employees

Visitors to our websites

When someone visits www.dumond.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We recognize and respect your need for privacy and security as you visit our site.

When you visit our site to view pages and read information about us, you do so without telling us who you are and without revealing any personal information.

While we do not collect identifying information about visitors to our site, we do use standard software to collect information for the strict purpose of tracking activity on our site. This allows us to understand how many people use our site and which pages and features are most popular. The only information we normally collect and store is

• The name of your Internet service provider
• The web site that referred you to us (if any)
• The date and time the pages were accessed
• The page or pages you requested
• Your approximate (nearest city) geographic location

You never transmit personally identifying information that you do not enter yourself, and this is always your option. This information cannot be collected unless you specifically elect to send it to us. This information is used internally only for the purpose of fulfilling the request or for contacting you directly and is not sold to any other organisation. Your information is transmitted directly to Dumond and stored on our servers in a secure environment.

Use of cookies by Dumond

You can read more about how we use cookies here

E-newsletter

We use a third-party provider to deliver our weekly e-newsletters via Mailchimp (The Rocket Science Group, LLC). Both Lexis Click and Mailchimp will only be given your email address for the explicit purpose of delivering our e-newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information on how Lexis Click Process your email address, please see Lexis Click’s privacy statement here. For more information on how Mail Chimp processes your email address, please see Mail Chimp’s privacy notice here.

Security and performance

Dumond uses a third-party service, DigitalOcean LLC, to help maintain the security and performance of the Dumond’s website. Website Maintenance and Development From time to time, Dumond adds additional content to its websites. We use a third party, DigitalOcean LLC, to improve our website. Access to any personally identifiable information held in website databases is restricted to DigitalOcean employees responsible for maintaining the Dumond’s websites. High security protocols are employed to ensure your personal information is stored in a secure environment in accordance with the latest internet security protocols.

People who contact us via social media

If you send us a private or direct message via social media the message will not be stored by Dumond. It will not be shared with any other organisations.

People who call our Phone Number

You will always be notified in advance if your call is being recorded and it is your choice whether you continue with the call. All call recordings are deleted from the system after 30 days. Occasionally, for training and monitoring purposes, Dumond may choose to keep a call recording for longer than 30 days, for example in the event that an employee requires further training, identified as a result of the call recording. Access to call recordings are restricted to Dumond’s senior management. We use call recordings to help improve the efficiency and effectiveness of our customer service response and to monitor the effectiveness of our advertising.

People who email us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government guidelines. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Moving with Us

When you provide your personal details to us, the data is stored on our secure servers in the UK. We use a third party database, “Moveman Pro”, to manage our operations which is maintained by Movevanpro Limited. If you use any of our services, we will retain your data for a period of 7 years after which time your data file will be deleted and database entries anonymised.

CCTV

We employ CCTV for the purposes of security and health and safety. We hold this footage for approximately 30 days after which time the footage is overwritten. The images may be provided to law enforcement or other regulatory bodies in the event of a security incident.

Job applicants, current and former Dumond employees

Introduction We have outlined below details about the type of information that Dumond keeps about job applicants, current and former employees and the purposes for which it keeps them.

Your rights Under the General Data Protection Regulation (GDPR), which replaced the Data Protection Act 1998 in May 2018, you have rights as an individual which you can exercise in relation to the information we hold about you.

Your right to be informed You have the right to be informed about our collection and use of your personal data. This Privacy Notice should give you all the information you need but please contact us at data@dumond.co.uk if you would like to know more or have any questions.

Your right of access You have the right to ask us for copies of your personal information. (See Access to Personal Information below).

Your right to rectification You have the right to ask us to rectify information you believe to be inaccurate or to ask us to complete information you believe to be incomplete.

Your right to be forgotten You have the right to request that we erase your personal information in certain circumstances.

Your right to object to or restrict the processing of your information You have the right to ask us to restrict the processing of your information or to object to us using your personal data for a particular purpose.

Your right to data portability This only applies to information that you have given us where we are using it with your consent e.g. for the performance of a contract. You can ask us for a copy of that personal data to re-use with another service or business. You can find further information about your rights under the GDPR from the Information Commissioner’s Office at (https://ico.org.uk)

Complaints or queries

Dumond tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

This privacy notice was drafted with brevity and clarity in mind. We are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

If you want to make a complaint about the way we have processed your personal information, you can either email data@dumond.co.uk or write to unit 3, 57 Windsor avenue, SW19 2RR. If you are not satisfied with our response you can contact the ICO, (the statutory body which oversees data protection law) at www.ico.org.uk/make-a-complaint or by calling them on 0303 123 1113.

Access to personal information

You have the right to make a subject access request to establish what personal data we hold for you and how we use it. You can make a subject access request to Dumond in writing. Please email us at data@dumond.co.uk or write to us at the address below, stating which data you wish to see and including your name and contact information and any details or relevant dates that will assist us in identifying what you want.

If we do hold information about you, we will normally provide this to you electronically unless you request otherwise. We will normally respond to any subject access requests within one month. However, should we require extra time we will let you know within one month from the date of the request stating our reasons. The copy of your personal data is provided free of charge. Dumond may charge a reasonable administration fee for additional information and/or copies if it believes the request is ‘manifestly unfounded or excessive’.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 1st May 2019. We reserve the right to change our privacy policy. Any revisions will be posted at least 30 days prior to its effective date.

How to contact us

If you want to request information about our privacy policy you can email us at data@dumond.co.uk or write to: Information Governance Department Unit 3, 57 Windsor avenue, London SW19 2RR